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Are there any hidden costs?
No. What you will see on our Quotation is what you will pay and includes installation and VAT.
Will it be a ‘hard sell’?
Certainly not. Our Surveyors need to visit your property only to assess the design of the alarm system that will best fit your needs and give you a competitive quote - not to try and make a sale there and then. It will be up to you to contact us if you wish to go ahead or raise any queries. We work hard to maintain our high reputation and this is evidenced by the fact that over a third of our sales come from other customers’ recommendations.
Will you design a suitable system for my budget?
Yes, as long as we’re happy that we’d be installing a system that provides proper protection.
Once the alarm is installed, is it my property?
Yes. Providing you have PAID IN FULL.
How long will the installation take?
In the majority of home alarm cases, a day. A larger installation may go over into a second day.
Will cables be showing everywhere after the alarm is installed?
No, almost all our Engineers are very skilled in running cables carefully under the floorboards and in the roof space, etc. After they’ve finished you will be surprised how the detectors were placed with no evidence of any wires or cables.
Will the engineers clear up after themselves?
Yes, most definitely.
Is a maintenance contract compulsory?
For an audible, or ‘bells-only’, system: no. However, we do recommend one for these reasons:
• It provides peace of mind that should our assistance be required we will always be on hand
• There’s no labour charge for any callouts to alarm faults
• Maintained customers receive priority and lower prices for parts
• You may be eligible for a discount from your home insurers who usually offer discounts for properties with an approved alarm as long as it’s protected by a maintenance agreement.
• It includes an annual ‘health check’ visit.
If you have a monitored system an annual maintenance is compulsory to conform with ACPO (Association of Chief Police Officers) rules regarding policing of monitored alarm incidents.
Is a monitored alarm system more expensive?
Yes, but it may be that a monitored system is appropriate for your property protection needs. Our surveyor can advise you. The systems are more expensive to run because of annual monitoring charges (which we have to pay to the monitoring company) and maintenance must be done twice a year to meet ACPO (Association of Chief Police Officers) requirements.
If I telephone you will I be able to talk to a person rather than a machine?
Yes! We hate customer unfriendly telephone queuing systems and won’t have them. Taking our customers’ calls is vital to us. If we are very busy your call will be routed to someone, most likely one of our Sales Engineers.
What does the £389 package include?
• All control equipment
• 1 user keypad
• 1 live bell box
• 1 dummy bell box
• 2 PIR’s (Passive Infra-Red) detectors, i.e. movement detectors
• 1 door contact
• All cabling, fitting and operating instruction.
This would provide a certain level of protection for the smaller property. Dependent upon the size, layout and location of your property extra detection may be necessary to ensure proper protection from intruders. Our surveyor will advise you.
Is there any way I can find out if the alarm’s gone off while I'm away from home?
Yes, you can have a ‘Speech Dialler’ included with the system that will call your own choice of four numbers (even your mobile) in the event of an activation, and keep calling them in rotation until it gets a response.
Is the system guaranteed?
Yes, 12 months for all parts and labour.
Is a monitored system one that’s connected to the Police station?
No, it’s a myth that some alarms are connected directly to Police stations. A monitored system is one that is connected by a telephone line to a specialist alarm monitoring company. They monitor thousands of alarms and alert the relevant Police authority if an alarm is activated.
I didn’t buy my alarm from you, can I still take out a maintenance contract?
Yes, in most cases we can offer maintenance cover on most alarms except for DIY and radio controlled systems. Contact us for more information and prices.
Does a maintenance contract include the cost of parts?
This is subject to the Maintenance Contract you have taken out with Alarms Direct. Please call or email us for further information.
Are the engineers really available 365 days a year 24hrs a day?
Yes.
Where are you based? Won’t a local company give me quicker service?
We are a local company – our Engineers all live in the field and are based from home in your county so that we can give a speedy, locally, based service over a very large area.
Do you have any proof from previous customers that they received good service?
We continually send out Customer Survey cards so we can always be sure that we’re getting it right. We’re more than happy for you to ask our Sales Engineers what these have been telling us about our service. (It’s not possible under the Data Protection Act – and because of the nature of the work we do – to pass on specific contact details of existing customers).
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