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Additional Sample Information About How

The International Service Center Will Work

If you are outside the United States and need to have your equipment serviced under your Mack Camera Extended Service Contract, please follow these instructions for obtaining service.

1. Download and complete the International Service Request Form-sample.
2. Make sure you r service contract is registered online.
3. Include a copy of your sales receipt for your equipment and service contract purchase, and a copy of your service contract.
4. E-mail all info to the Mack Camera International email address fax it

Repairs must be completed at a manufacturer authorized service center in your area.

Mack Camera will respond via email with a control number to obtain an estimate for the repair.

To avoid delay in having repairs approved, please forward the detailed estimate to our warranty department by e-mail at their international email address or fax to the telephone number that will be provided.

The estimate should include a detailed description of what will be repaired, including part numbers and the reason for the repair. YOU MUST HAVE MACK CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING DONE.