Tech Support

Technical Support

Phone or Fiber TV Technical Support
Phone: 611 (if calling from an Adams phone line) or 217-696-4611
Toll Free: 877-696-4611

Internet Technical Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Adams Experts Support
Phone:  217-214-3423
Email: experts@adamstel.com

Email Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Email Support

Incoming Servers

POP Server Settings:

  • Server: mail.adams.net
  • Port: 995
  • SSL: Enabled
  • Username: user@adams.net
IMAP Server Settings:

  • Server: mail.adams.net
  • Port: 993
  • SSL: Enabled
  • Username: user@adams.net

Outgoing Server

SMTP Server Settings:

  • Server: smtp.adams.net
  • Port: 587 / 465
  • SSL: Enabled
  • Username: user@adams.net
    User/Pass Authentication Required

Contacts and Calendars Client Settings

CalDAV Server Settings:

  • Server: mail.adams.net
  • Username: user@adams.net
CarDAV Server Settings:

  • Server: mail.adams.net
  • Username: user@adams.net

Webmail Support

Login to the Customer Management Portal here.

If you suspect your email password has been compromised call our 24/7 technical support team at 877-502-3267. You will be required to verify your identity.

DNS Settings

Standard DNS Servers

  • Primary: 216.138.0.4 – ns.adams.net 
  • Secondary: 216.138.27.254 – ns2.adams.net

Extra DNS Servers

  • 216.138.0.11 – lx.adams.net
  • 216.138.0.7 – ns3.adams.net
  • 216.138.27.225 – ns4.adams.net