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These steps in developing quality performance
measures can be used for big and small organisations alike. The
process can be summarised in the following way:
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Establish appropriate project
missions and goals |
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Select initial performance measures |
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Select the key performance measures |
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Define performance measures |
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Determine data requirements |
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Determine baseline performance |
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Use benchmarking to establish
performance targets |
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Measure actual performance and
report results |
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Review and update performance
measures |
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The process is dynamic and requires staff to be
ever vigilant in developing, updating, and reporting performance
measures. Don't forget to keep the viewpoint of the customers and
stakeholders in mind at every step of the process. Accept that the
process is evolutionary, and that measures will likely improve with
experience.
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| Abinitio Consulting Ltd provides a
comprehensive service for defining and implementing IT Performance
and Productivity Measurement, based on our Business
Benefit Methodology. (Please click in the link for more
details). The measurement software delivered to our clients, is an
effective solution that enables accurate reporting of performance
and trends in many areas of delivery of IT solutions to meet
business demands. |
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