Changes to Appointments
At Brook Lane Surgery we are continually striving to make your patient experience easier with this in mind we have listened to what you have said, and we are going to trial some changes.
From the 3rd of June 2024 we will re-introduce:
- ‘Sit and Wait’ every Monday between 2pm – 4pm
- Please do not arrive before 2pm
- If you are here and registered by 4pm you will be seen that day
- ‘Sit and Wait’ is for urgent concerns only that you feel will not wait for a routine appointment
We will also be changing the times you can make appointments:
- All urgent on the day appointments will be released at time of opening other than on a Monday when we have ‘Sit and Wait’ for urgent appointments.
- Routine or follow up appointments will be available from 12 noon each day from 20 May 2024 for 2 weeks and 3 days time; this is for appointments in 3 working days or 2 weeks in advance.
- E-consults are remaining for all your usual queries.
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