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Title: Stream is down - the top 5 things things to look for
Solution Number: 00000021 Type: Technical
Solution Details: Here are the top 5 things things to look for when your stream is not available.

1. Has you IP address changed from the IP address that we have for your encoder? (When using a PULL configuration)
2. Have there been any changes to your router or firewall?
3. Is your encoding computer plugged in and running? Are you able to access the Internet from the encoding system?
4. Is your encoder receiving an audio signal from your mixer or other sound equipment?
5. Are your links/embed code correct?

Still having problems, contact NetroMedia support at 1.888.818.3846 or create a case in the user portal.
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CommentCreated DateCreated by
<p>dasfhgsdfghsdfghsdfg</p>06/27/2016 3:52:31 AMsadat ali
<p>Patrick,&nbsp;</p><p>we have convered every aspect of the content provided to check on streaming. &nbsp;We will wait on your call. Senabella</p>05/10/2016 1:50:07 PMSenabella Gill
Just want to Thank You , 07/22/2013 6:08:34 PMJames Barker
thank you 05/22/2013 7:41:32 AMIssam Sasaoui
My connections have gone down a lot but the bandwidth consumption has stayed almost the same, what does this mean?10/15/2011 12:22:40 AMGebert Jean Francois
k2tvteste07/21/2010 10:20:29 AMTiago Souza

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