Friendly
Efficient and effective user support is an essential element of an IT department. The helpdesk is responsible for helping end users and to manage issues through to completion. We believe friendliness is one of the core qualities of effective IT support personnel. City Data Care support encourages users to maintain one to one communications with a support agent ensuring continuity throughout.
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Understanding
All City Data Care support staff understand the concerns a system’s users can face and it’s this understanding that enables us to position our services to be more efficient and effective in dealing with an organisation’s technical and sometimes non-technical issues. Our agents are polite, friendly and communicate in plain English without patronising the user, which is why our helpdesk is constantly applauded by our clients. |
Expert
Expertise, experience and aptitude are in equal abundance at City Data Care. Our hiring Policy of recruitng the right people for the right roles ensures that apart from being very capable of doing their jobs, each memberof City Data Care are appraised and checked for the paricular, high level skills to best fulfil their roles and ultimately provide the best service to the client.
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Thorough
Our support agents are heavily trained in customer service and take ownership of issues to ensure delivery. Users do not get passed from department to department and you always know who you’re talking to. Technicians are required to keep the end user in the loop at all times with consistent progress reports and notices of completion. We constantly poll the users for satisfaction ratings and ask for honest feedback to ensure our service levels are as high as possible providing the business with a dynamic, efficient and complete support package
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