PROVIDING PREMIUM IT SERVICES TO SMALL BUSINESSES IN LONDON
WHAT WE DO
Vanilla provide premium IT support services to small and medium sized businesses based in Wimbledon and central London. These services include procurement, installation and ongoing maintenance and support for all your office PC's, Macs and servers. We also specialise in cloud services such as hosted email, virtual servers, and hosted VoIP telephony systems.
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WHO TO?
Our clients are typically small businesses with between 5 and 100 staff. Due to our completely customised service, we assist clients from diverse industries - from interior designers and construction companies, to PR agencies and lawyers and everything in between. We are the perfect choice for companies requiring a premium service from an honest, confidential and experienced IT provider.
WHO WE ARE
Steve Cullen - Founder and Director
Steve founded Vanilla Technology in 2003 with the ambition to offer unrivalled IT services to clients that require a premium service. This drive and dedication is inherent through everything Vanilla offers today. Steve, a self-confessed computer geek, has over 20 years’ experience in the IT industry.
Outside of work, Steve enjoys spending time with his young family and actively getting involved with agroforestry (planting trees and managing woodlands).
Team
We have a small select team of technicians, believing in quality over quantity. All our engineers have a minimum of 5 years 'real life' experience in the IT industry. Our in-house training program ensures that the entire team is up to date in all the latest technologies and software.
WHY US
Vanilla has a proven record for IT support and maintenance. Based in Wimbledon, we have a small, carefully selected team of engineers that perform to the highest levels of technical know-how and customer care. We do not use support ticketing systems or convoluted phone menu systems. All our clients are allocated a dedicated technician who is your first point of call. We feel that this continuity and familiarity is essential in providing the personal service that we are proud of. We are certain that this extra level of detail makes Vanilla the premium IT support company of choice. If you want a friendly, efficient and personal service, look no further than Vanilla Technology.
we are confidential
we are personal
we are accountable
we are dedicated
we simplify
we are experienced
we are supportive
we are transparent
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WHAT PEOPLE SAY
Vanilla Technology has provided the company I work for with an excellent service for the 5 years I have been an employee. Their friendly and insightful guidance is second to none, and they respond to requests in a very timely manner with 24/7 around the clock consultation and support. Steve and Michael take pride in their work and this is shown by the fact they make sure firstly that all the IT issues are firmly resolved but also they take the time to explain what has gone on. This puts Vanilla in a unique position over others as they go above and beyond the normal IT technicians and act more like IT consultants.
There is no scope of work which Vanilla cannot undertake, they provide an excellent service on matters such as SMART phone configuration to installing a completely new server and IT infrastructure.
Director
PR Agency
We have used Vanilla for over ten years and always find their IT consultants efficient, insightful and helpful. Response times are superb and customer service is of the highest order. We wouldn’t work with anyone else.
Managing Director
Telecommunications Company
CONTACT
Inquiries
For any inquiries, questions please call: 020 8078 6400 or fill out the following form.
Head Office
Employment
We are always looking to add like minded, highly driven individuals to our team. Please send your C.V. to: careers@vanillagroup.com