Leo Miller

Five practical steps to enhance organization effectiveness on a global scale
Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage. However, the reality is that these complex… Show more

Five practical steps to enhance organization effectiveness on a global scale
Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage. However, the reality is that these complex structures bring many challenges and senior executives are often frustrated by the difficulties of delivering growth in organizations that span numerous brands, products, and geographic regions.

After working closely with over twenty large US and Europe based global companies during the past decade, Gregory Kesler and Amy Kates concluded that the problem is not in the fundamental design of these operating models. The matrix is not going away. The challenge is to effectively and completely activate the organization to deliver the strategy. This book shares the five practical actions that bring complex organizations to life and help companies gain sustainable results from their global operating models. Show less

The Embracing Digital Transformation in the Pharma and Healthcare Sectors report looks at the opportunities that digital presents in these sectors, how they are responding to the changing needs of customers, the challenges companies are facing in digitally transforming themselves and how they are approaching these challenges.

After lagging behind other sectors with rocketing online sales, consumer-packaged-goods players are at an e-commerce tipping point...

Capabilities. Digital leaders make decisions based on data and build capabilities that connect people, processes, and technology across all channels that engage with consumers. Some 80 percent of digital leaders effectively invest in their digital IT infrastructure to support growth. That means moving beyond model building to implementing processes that… Show more

After lagging behind other sectors with rocketing online sales, consumer-packaged-goods players are at an e-commerce tipping point...

Capabilities. Digital leaders make decisions based on data and build capabilities that connect people, processes, and technology across all channels that engage with consumers. Some 80 percent of digital leaders effectively invest in their digital IT infrastructure to support growth. That means moving beyond model building to implementing processes that can bring relevant internal and external resources to take action quickly. Reckitt Benckiser, maker of popular cold and flu remedies, used search data from WebMD, a medical website with approximately 32 million monthly visitors, to track the course of a given illness and anticipate where outbreaks were likely to occur. Through targeted geography- and symptom-specific advertising and promotions, sales of cough and cold products during one four-week period grew by 22 percent nationally over the previous year. Show less