Resolved -
This incident has been resolved.
May 19, 10:13 BST
Monitoring -
Hello,
Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.
If you are still experiencing any issues, please let us know. We sincerely apologise for the inconvenience this has caused. We will provide a Reason for Outage (RFO) within 5 working days.
Kind Regards,
The Gradwell Team
May 18, 22:57 BST
Update -
Hello,
Our upstream carrier is still investigating this issue. We are continuing to push them for a further update to resolve this.
We will provide a further update on Sunday morning.
Please accept our sincerest apologies for the inconvenience caused.
May 18, 21:36 BST
Update -
Hello,
Our upstream carrier is still investigating this issue. We'll provide a further update as soon as we can.
Gradwell Apologies for the inconvenience caused.
May 18, 20:35 BST
Investigating -
Hello,
We are aware of an incident currently affecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT. These numbers are categorised by our supplier as Type A numbers that route through BT IPEX.
The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.
Gradwell Apologies for the inconvenience, we are treating this as high priority.
May 18, 19:29 BST