This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization.
Criminy! Blast! Ouch! Barnacles!
That pebble in your shoe elicits a yelp and other colorful expletives. And yet, companies too often ignore this root friction point — all in pursuit of quick wins.
Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum, a Phoenix-based CX consulting and training company. As a former...
We're thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO), a leading CX business network that empowers leaders, people, and organizations in Europe and around the world to collaborate, discuss, generate brand awareness, learn, and grow.
Join us as we continue to explore exciting developments in customer experience, innovation, employee experience (EX), design, adoption, and more—all related to digital media and customer engagement!
As...
By Ricardo Saltz Gulko
This article is published through a partnership with the European CX Organisation (ECXO). View the original or learn more about the...
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