Notebookshop.com

PROS:

- Located in a decently sized shopping center
- Plenty of parking.
- Quick service.
- Great work.
- Fair prices.

CONS:

- None.

FINAL THOUGHTS:

- If you have a laptop or tablet in need of some tender love and care, this is the place you should take it. I called an IT place near where I live about replacing a battery on my laptop. They literally said, go to notebookshop.com lol.

TITLE: WHY would you ever go to Best Buy? (*if NotebookShop.com can help you)

I went to the shop because I had an HP Spectre with a bloated battery that I wanted to take out, so I can use it plugged in (it'd been sitting on my desk unused for a year), but had ONE stubborn, stripped screw in the corner that I wasn't able to remove (tried multiple methods), and didn't want to do anything that might cause damage to the device.

Steve took a look at it, removed the back cover, and took the battery out (and would recycle it for me, which I originally was going to do by dropping it off @ Best Buy).

He didn't charge me ANYTHING for his service (not something Best Buy would do), which speaks to who he is as a person, as well as to this business' overall ethos. They won me over immediately, earning my trust for any future purchases or repairs.

I look for the gold standard in customer service, and these guys (Steve & Jim, when I was there--first visit for me) offer both INTEGRITY (honest, hard-working) & EXPERTISE.

They're truly committed to troubleshooting problems & solving them efficiently. No lies or excuses, no upsell, no nickel-&-diming. It feels like those old-timey neighborhood shops where they really take care of you and build relationships with their customers.

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If you're local, there's no reason to go to Best Buy's Geek Squad when you have tech issues, or if you're looking to buy a laptop or accessories that they sell @ NotebookShop.com.

They're conveniently located literally only one block over from Best Buy in the Cerritos Towne Center (and minutes away from 91 fwy or 5 fwy).

Best Buy is corporate in every way: Impersonal, apathetic, they nickel-&-dime you for everything, AND they actually outsource things like removing stripped screws from laptops (didn't know that all repairs weren't done in-house!). How long would it take to get back your device?

For service you can trust, I highly recommend NotebookShop.com. Check them out--you'll be glad you did!

Plenty of parking, very easily accessible location.

So - I was sent here by Lenovo for my under-warranty Thinkpad. My 'Yoga' needed a new system board.

I met Steve Ahn, Sales Manager there. He advised it would take him several days to get the part in so I called Lenovo back to change this to an on-site call (this notebook as on-site service - but I was hoping Notebookshop would have the part in-stock). After speaking with Lenovo, and changing the service ticket, I was about to walk out - but before I walked out - Steve offered to have a look and see what he could do (it was diagnosed by Lenovo as needing a new system board).

Steve re-seeded the battery - took perhaps a total of 5 minutes - and the notebook was good to go!

So - what's absolutely awesome about this is that Steve did NOT have to do this - did NOT have to have a look - as it was on his own time. What's better than that? And - he fixed the problem - which is just fantastic.

I couldn't recommend Steve / Notebookshop more!

Steve took care of my laptop repair in no time! I've been coming to this place for years. My first purchase was.a Fujitsu laptop and lasted for a long time. Prices are very reasonable and service is with high quality.

i've never used a laptop repair shop for my Lenovo flex book. I ended up spending about $100 with installation for a battery. If you want to do a diagnostic it will take at least 24 hours, but it's for free! this is an interesting shopping center with the Dollar tree and bakery next to it. The only issue was that I paid for the battery over the phone And they didn't let me know when they received the battery. I had to coordinate on my own.

My Lenovo ThinkPad's hard drive was indicating that it was failing. I brought it to the Notebook Shop and the initial diagnostics indicated that the drive was dead and that they would have to replace it. A few hours later they called and said that they opened the laptop and it was just a loose component. They tested the ThinkPad and everything was working well. They could have sold me a new drive but didn't. They are a very reliable and honest service company.

This review is WAY overdue! I came here over 6 mons ago to have them xfer data from my hard drive to my new Dell. Steve, who helped me, literally xferred everything over! After taking it home, I realized all my iPhone (HEIC) pix/videos were unviewable on my new Dell (even though it was viewable on my old Dell). So had to take it back. Steve, figured it out and downloaded a conversion app and did not charge extra for the extra time he had to spend researching and setting it up. I appreciate Steve's (and the others that work there) attitudes, service, and knowledge AND their prices are great! I highly recommend Steve and this store. I am glad it is located nearby for any computer help. A long overdue THANK YOU!

When my new laptop died after being 2 months out of warranty, Dell Support quoted $39 to diagnose (plus more to repair). As a last resort before shipping it over, I called the Notebook Shop. The gentleman who picked up the phone was pleasant & asked to bring it over whenever I can.., So I went and one of the service reps ("DK", I think is his name) took it to the back, to check. Less than 10 minutes later, he had it working!!! He declined to charge me anything, and upon insisting, he noted "you can write us a review if you like".

Needless to say, they earned my trust and loyalty. They will be my go-to place, when I need to buy a laptop for my son when the schools reopen this year.

Bonus points for connecting me to their WiFi, so I could work while I waited.

Yesterday I went into the shop asking for help to install an anti-virus for my PC which I purchased there a few years ago. To my surprise, Jim said I dIdn't need to have one installed because Windows includes one already. He said the less I put on my computer, the better it is in the long run. He removed the McAfee pop-up program that kept showing up as a reminder and allowed me to take my computer home right then and there. I didn't need to leave the computer there at all! Everything was FREE of charge too!! Great service! I'm so impressed and will surely mention this place to others! Much appreciated!!!!!! THANK YOU, THANK YOU!!

I went there to give my 8 yrs old laptop a deep clean since it's been overheated and sometimes my laptop just randomly freezes. I know the issue is 90% because of overheating so I didn't ask for any diagnostics. I am not sure if this is a fair price, I spent 75 dollars for the deep cleaning. After 3 hrs I got a clean laptop with silicon pads reapplied, and all the manufactured drivers up-to-date. At least I got my issues fixed and I can continue working.