Second Life Status

All Systems Operational

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Phone Support Maintenance May 25, 2024 06:00-14:00 PDT

Concierge and Premium Plus phone support will be unavailable Saturday, May 25th. Live chat and ticket submissions will still be available at this time.
Posted on May 24, 2024 - 06:22 PDT

Phone Support Maintenance May 26, 2024 06:00-14:00 PDT

Concierge and Premium Plus phone support will be unavailable Sunday, May 26th. Live chat and ticket submissions will still be available at this time.
Posted on May 23, 2024 - 14:25 PDT

Support Closed in Observance of Memorial Day May 27, 2024 06:00 - May 28, 2024 06:00 PDT

In observance of Memorial Day - Premium, Premium Plus, Billing phone support and live chat will be closed on Monday, May 27, 2024. Ticket submissions will remain open. All support channels will re-open Tuesday, May 28, 2024 at 6 AM, PDT.
Posted on May 22, 2024 - 14:55 PDT

Scheduled Billing Maintenance May 28, 2024 08:30-09:30 PDT

We will be performing maintenance on our billing system today, Tuesday May 28th, beginning at approximately 08:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates
Posted on May 23, 2024 - 12:22 PDT

Past Incidents

May 24, 2024

No incidents reported today.

May 23, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, May 23rd from 9:00 a.m. PST - 10:00 a.m. PST. Ticket submissions will still be available at this time.
May 23, 06:29 PDT

May 22, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 22, 09:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 17, 09:39 PDT

May 21, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
May 21, 08:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 17, 09:39 PDT

May 20, 2024

No incidents reported.

May 19, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 PDT

Scheduled - Concierge and Premium Plus phone support will be unavailable Sunday, May 19th. Live chat and ticket submissions will still be available at this time.
May 19, 05:55 PDT

May 18, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, May 11th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 18, 06:24 PDT

May 17, 2024

No incidents reported.

May 16, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, May 16th from 9:00 a.m. PST - 10:00 a.m. PST. Ticket submissions will still be available at this time.
May 16, 08:18 PDT

May 15, 2024

Unscheduled Rollback of the RC BlueSteel Channel

Completed - The scheduled maintenance has been completed.
May 15, 14:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:35 PDT

Scheduled - We will be performing an unscheduled rollback of the BlueSteel channel on Wednesday, May 15th, beginning at approximately 1:35 PM PDT to address bad face number script errors. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 15, 13:30 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday, May 15th at 10:00 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
May 15, 06:18 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 15, 10:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 15th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 11, 06:20 PDT

Reports of Connection Trouble Around Denmark and Germany

Resolved - We are moving this connection issue to our Support Solutions Center here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble with a few additional steps to aid in troubleshooting. If you're still encountering this problem after reviewing the article Support is happy to assist.
May 15, 06:36 PDT

Investigating - Support has received reports of connection-related issues that appear to be centered around the countries of Denmark and Germany. The issue is reminiscent to previous connection troubles mentioned here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble . In many instances residents report receiving the error message "Despite Our Best Efforts", while others may be able to log into alternate accounts just fine. We have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem. As always please follow this blog for updates.
Apr 17, 10:38 PDT

May 14, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
May 14, 08:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 14th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 11, 06:19 PDT

May 13, 2024

Concierge and Premium Plus Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:00 PDT

Scheduled - Concierge and Premium Plus Phone support will be unavailable on Monday, May 13th 2024 from 11AM SLT to 12PM SLT. Ticket submissions and Live chat will still be available at this time.
May 13, 08:57 PDT

May 12, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday, May 12th from 10:00 a.m. PDT - 11:00 a.m. PDT. Ticket submissions will still be available at this time.
May 12, 06:07 PDT

May 11, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 11, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, May 11th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 11, 06:17 PDT

May 10, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 11:00 PDT

Scheduled - Phone and chat support will be unavailable Friday, May 10th from 11:00 a.m. PST - 12:00 p.m. PST. Ticket submissions will still be available at this time.
May 10, 08:49 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 9, 13:50 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, May 10th at 10:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
May 9, 13:49 PDT