WEBSITE RESCUE

There’s no charge for asking if we can help. Whatever your problem, our decades of working on all aspects of the internet put us in a strong position to solve problems others can’t.

Explain what’s causing you concern and we’ll give a yes or no answer as to whether we think we can help.  I repeat: no charge. We are running a business here so if you ask us to provide detail of the solution,  that’s the point at which we’ll quote a price.

It may be as simple as explaining a bit of the technology you need clarifying or giving an impartial opinion if you think someone is “pulling the wool over your eyes” to get you to spend unnecessarily.

Are your website visitors seeing scary security notifications? Even if you have a SSL security certificate it may not be properly configured or there can be other causes which are harder to spot. It’s OK, we’ve seen those problems before and fixed them.

That “easy to use” system to edit your website isn’t as easy as the salesperson told you.  The result? Out of date opening times, wrong contact details, last year’s “upcoming events listing”, pictures of bar staff you parted company with. You need the help of a computer wizard – but isn’t that expensive? Not us:  fast, affordable and effective updates are our speciality.

If you have a news page you need to keep adding updates. The picture shows a site that had been updated once every 2 months.  That’s not enough and the most recent was just a New Year greeting but it’s better than many I’ve seen that merely have a single news item “Welcome to our new website” for years after the site was launched. If you have a news page use it to deliver news your visitors might get some value from. I very nearly attended an event “advertised” on a website as being “next Thursday at 7:00 pm” but no date was shown. I checked, the event was 2 years ago!

I understand the problem, you find the technical aspects of the update a bit tricky.  We can do those tasks for you.  What we can’t do is to create the news stories, only you know when your next quiz night will be.

We can advise on choice of name then purchase and configure it to direct traffic to your web site and to route emails as appropriate. We can take over management of an existing name and provide no-hassle expert ongoing support and maintenance. 

Choosing a web hosting service is a minefield. With little IT knowledge you need to make an important technical decision about which service to use. Prices range from free to £thousands a year. There are reasons for that. Free or cheap services come with strings and/or limited capabilities.  I’d not expect a small business like a pub to be paying as much as £200 a year or as little as £50 a year.  And then there are the price hikes: yes it’s only £2.50 a month for the first year, after that it’s £10.  Or You need an SSL security certificate, that’s an extra £50p.a. 
With our hosting the price you pay includes everything you need, it may occasionally increase with inflation or if your website becomes very popular and exceeds the very generous capacity we provision you with.

If you are paying too much or service levels are poor, we can probably offer a better deal. Don’t worry about moving the site, we can usually do that too.

When we quote a timescale and price we stick to both.  If you change your mind about the requirements then we may need to revisit the costs – yes you can request that extra feature but it will cost a bit more.
Who do you trust to have login credentials to work on your web site? Do you want to run the risk of using someone with sloppy security? The risk of inadvertently transferring a virus from their PC to your website? Or leaking your password so the website gets defaced? Our MD spent decades working for a global Banking corporation on their IT systems and websites, security was the utmost priority.  That matters. 

Broken web site? It’s not uncommon to come across websites that display error messages and warnings or simply fail to function properly. Many of these issues can be easily resolved, but it takes expertise to do so. Even if you possess the necessary skills, time might be a constraint.  Website Rescue specialise in resolving problems that have stumped others, often in a matter of minutes.

Routine updates cost less! Suppose you like to replace your menu every month for example, when we’ve done it once, doing the same again is easier so we charge a bit less!  The more use you make of our service the less we charge for each instance.  Just drop us an email with the changes you need and it will be done, often same day and even outside normal office hours.

We can’t deliver that, nobody can.  That doesn’t stop people emailing you with exactly that proposal. They will offer to fix problems you didn’t know your website had.  That’s because they’re wrong but they hope you don’t know that.  It’s spam, delete it. Our free advice for improving your visibility on Google is to follow Google’s advice to webmasters.  Getting everything right is near impossible and takes days of technical effort, you can’t afford the time and you can’t afford the fees a competent expert will quote. There are simple things most businesses can do to improve, not necessarily their Google ranking, but something more important – their profits. Website improvements are one of the ways to achieve that.

“One-stop-shop” web services like Wix or SquareSpace sound attractive, they take all the decisions for you and deliver their standard service. In theory you can make your own updates and everything is supposed to be simple.  We can do the same but we don’t lock you into a walled garden and we don’t use a single source but seek out the “best of breed” for every service you need.  If you don’t like their services, moving elsewhere is intentionally difficult. They are keen to sell various “optional extras”.  Disregard promotional offers, their high renewal prices more than pay for any initial discount. 

We can all make mistakes with spelling and grammar. We can forgive the occasional typo, but a website filled with glaring errors reflects poorly on the business.
Perhaps some of the faults lie with the web designer, but the owner ultimately takes responsibility.
Whether we like it or not, people are judging us based on the content of our website.

Many web design companies outsource portions, if not all, of their work to countries with significantly lower pay rates, often resulting in poor English language skills. These same individuals are the ones we typically interact with when we contact a help desk.
So the question arises, can you identify and correct these mistakes?

Maybe you weren’t an exceptional English student, or perhaps you struggle with the update mechanisms.
We can’t claim to be entirely free of typos, but we make a genuine effort, as updates are our specialty.
We’re not perfect, and you may find errors on this site, but whenever we notice something amiss, we promptly fix it.

Problems are given to you for a purpose. They are opportunities in disguise. At Website Rescue, we understand the value behind these challenges. We believe that every problem holds the potential for growth and transformation. We are dedicated to helping you find creative solutions that propel your online presence to new heights. Consider the negative feedback you will sometimes find in online reviews. Can you turn it around?  You may not be able to pacify that individual but maybe they have a point, can you embrace that and change the way you operate for the better?