CFA
training
We’re highly engaging and motivational trainers, achieving immediate results with our unique style of training. Clients come back to us time and time again because they ‘enjoy’ our training as well as benefit from it.
Our specialism is Customer Service Skills Training, both in call centres and face-to-face customer environments, providing positive, memorable learning which gives immediate results. In addition to this, we develop people managers in to leaders through our highly successful management and leadership development programmes.
None of our training is ‘off the shelf’. It’s designed for you, your staff and your customer needs. This is how we increase your customer satisfaction ratings and loyalty levels.
Our secret is training customer service providers how to handle customers’ emotions, and in turn influence customers positively and stop any complaints in their tracks.
Outcomes include:
- reduced queues and waiting time
- reduced repeat calls
- reduced stress in staff as well as customers
- increased staff motivation
One of our clients saw:
- a reduction of 95% in formal complaints
- a reduction of 67% in informal complaints
- a 50% increase in compliments.
Another client saw:
- it’s already high customer satisfaction rating of 85% increase to 95% a week after training
- then achieved 100% customer satisfaction rating a month after training.
And the home delivery network for a large UK retailer:
- increased it’s net promotor score (nps) from -35 to +65 in a week after our training, a massive increase of 100 point
What we do is Specialist, Unique and Comprehensive and covers telephone and call centre operations; front of house & receptionist; complaints and criticism; specialist areas such as Delivery Drivers; Tradesmen; as well as business writing skills (social media, web & live chat, e-mail and letter).
We continuously receive positive praise and feedback on our work and pride ourselves on helping organisations succeed through the effective development of their people.
See what our customers say about us HERE.
What we do
effective development of your people.
We achieve observable measurable results by designing training specifically for you, ensuring the link with your organisation’s goals, culture and values. Exercises, role plays, and case scenarios are written and designed to reflect your workplace and customers, creating a realistic learning environment.
Our Training
we love what we do.
Expert Customer Service & Contact Centre Skills Training
We are experts in customer service training and have a proven track record in helping organisations change the behaviour of their employees towards customers.
Management & Leadership Development
We pride ourselves on our pragmatic delivery style and the realism we place on challenges faced by today's managers and leaders. Delegates will learn practical management techniques which work and can be applied immediately back in the workplace.
our style.
Our unique selling point is our training delivery style and sets us apart from the competition. Clients ask us back time and time again on the request of their staff for more ‘CFA Training’. One of our clients made ‘CFA Training’ a job role requirement and staff applying for internal job role vacancies were required to have undergone ‘CFA Training’ as a requirement for the job role.
Here are just some of the things staff have told us:
- I was quite anxious about attending this course but Neville made it a really good experience which I enjoyed.
- The course was delivered in a fun and engaging way which helps to make what I have learnt more memorable.
- Very very useful. Fun and interesting. I have changed my approach at work already based on this course. Highly recommend. 😊
- Excellent course, very informative and easy to listen to. Trainer was very engaging and knowledgeable.
- Trainer was very engaging and positive, read each attendee very well and made the course fun and I felt comfortable voicing my opinions / answers.
- Really enjoyed both days, trainer was fabulous!!
Our training is very participative, using delivery techniques which ensures maximum learning and memory retention. Enjoyable as well as educational!
Our focus is on helping delegates discover key learning points for themselves and encouraging them to identify how they can use newfound knowledge and skills back in the workplace. This way, individuals buy in to key learning points immediately, helping to ensure learning is transferred to the workplace.
Exercises used during training events are designed to be fun, as well as realistic to the organisation and work environment. A training event which is enjoyable is also memorable. Delegates leave our training events highly motivated to take the learning back to the workplace.
Put simply
We can make you stand out from the competition.
We can bring pride and satisfaction to those serving customers.
We can help you find ways of delighting your customers.
Say hello
Let’s get started.
We would love to hear from you!
Let us help you develop the people you’re proud of.