Welcome to thank you very much, inc. No matter the setting or venue, Holly will rock your company and employees with her ability to deliver powerful customer service content. Her interactive, entertaining, and high-impact style has been known to bring attendees to laughter, tears, and powerful personal insights. Contact Now

About holly stiel

A customer service speaker and training guru with a world-wide reputation, Holly Stiel’s cutomer service presentation – including keynotes, workshops and consultation – are enlightening, entertaining, informative and transformative.

As a cutomer service speaker, holly speaks to audience from the heart, and from 17 years of experience “in the trenches” as a hotel concierge -which is one of the most demanding customer service positions there is.

CEO & Founder of Thank You Very Much, Inc.

Holly's Inspirational Services

Online Training

Holly has taken her unique customer service philosophy and created an online scenario-based hospitality training experience. The 6 live-on-video seminars are available for streaming 24/7

hospitality training

Featuring the service wisdom that Holly developed during her career as a concierge, she provides an accessible framework to learn the valuable skill of quality service

Concierge training

Concierge Consulting Service includes on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.

coaching

Supervisors learn to develop the communication skills, management techniques and action plans to bolster the performance of their staff by encouraging employee development and accountability.

keynote addresses

The vibrant keynotes teach participants to actually think like a concierge and adopt a true “How May I Be Of Service” attitude. Holly teaches that real service occurs from the inside out.

STIEL & STEADMAN SERVICE SOLUTIONS

Stiel and Steadman Standout Service Solutions addresses the emotional components of navigating the various aspects of working with customers. Listen to Stiel and Steadman Podcasts here. 

testimonial

Words From Clients

  • I have to say that I took away so many tools and skills from Holly’s workshop that I continue to use in my job to this day. Although I fell in love with the concierge profession I know that my own determination, passion, and drive were tremendously impacted by that great day that I spent with Holly and her teachings.

    Michael Thorburn
    Concierge Mandarin Oriental San Francisco
  • Holly Stiel has the soul of a teacher, the humor and timing of stand up comic, the knowledge of a world class concierge, the content of an expert, the wisdom of experience, a heart filled with joy, the charisma of a star and the essence of a professional.

    Kathy Odsather
    Assistant Dean, Hospitality School, University of San Francisco
  • Your insights and the passion in which you share them is amazing. I sat there the entire time with a smile on my face and would turn from time to time to gauge the reaction from the group. All eyes on you!!! You are outstanding at what you do.

    Colby Smith
    Executive Director & Co-Founder of CANVAS