Knowledge Management
Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our annual conference draws KM and process practitioners and decision makers from around the world, and remains the premier industry conference.
AN EXTENSIVE REPOSITORY OF KM RESEARCH & RESOURCES
Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge.
Accredited KM Training and Certification
APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training and certification options. All courses can be customized to meet your specific needs and delivered at your site.
WORLD’S LARGEST COMMUNITY OF KM PROFESSIONALS
Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.
Featured KM Resources
Interested in our KM research?
Contact Lynda BraksiekUpcoming Webinars, Training, and Events
Upcoming Research Projects
Find out how your organization’s KM program measures up
Use APQC's KM assessment tools to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.
Featured Blogs
Knowledge Management Practitioners Future is Bright
Throughout the last few months, in previous knowledge management blogs I have discussed how business leaders continue to see the connection between knowledge management (KM)…
6 Reasons To Attend APQC's 2024 Conference
As the APQC annual conference approaches, it’s an exciting time for me, the APQC team, and our members and clients to gather and immerse ourselves in knowledge and process…
Learn to Master Your Change Management Skills
In a recent blog post, I talked about how we are all seeing our organizations deal with an overabundance of change. And as Knowledge Management (KM) professionals, we are…
Explore These KM Resources
Managing Content
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Reports & White Papers
Reasons To Invest In Content Management -
Articles
Leveraging Expertise with Effective Content Management -
Infographics
4 Steps to Manage the Content Lifecycle -
Tools & Templates
Key Measures for Content Management
KM Program Benchmarks and Metrics
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Reports & White Papers
2022 KM Program Benchmarks and Metrics Survey Report -
Reports & White Papers
Eleven Practices of Highly Effective KM Programs -
Articles
Focus on Your KM Strategy and Business Case, Not Your Budget -
Articles
Include Satisfaction Metrics and Success Stories in Your KM Measurement Strategy
Applying Knowledge in the Business
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Reports & White Papers
Applying Knowledge Management in the Business: Survey Report -
Reports & White Papers
Positioning KM as a Strategic Business Partner -
Infographics
Unlocking Knowledge Management's Full Potential -
Infographics
KM on the Rise
Key Measures for Knowledge Management
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Tools & Templates
Key Program-Level Measures for Knowledge Management -
Tools & Templates
Key Measures for Lessons Learned Processes and Approaches -
Tools & Templates
Key Measures for Communities of Practice and Networks -
Tools & Templates
Key Measures for the Transfer of Best Practices
APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.
Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director: